We have a strict "no cooking" policy, which is why there are no 'residential' cooking facilities provided by the hotel. The Hotel's insurance does not cover any form of damage that relates to a guest performing this activity. A guest in breach of this condition is 100% liable for all/any cost of damage/restoration.

Only registered guests and hotel staff may enter your room. You may meet friends in public spaces within the hotel, or outside of the hotel. If you wish to have a guest return to your room, the guest must provide reception with ID (nominally a passport or Thai ID card) and an additional fee may apply.

Our property has two allocated spaces for safe-keeping of guest property:

1. The safe provided in each room - to reset it, please ask staff.

2. Our office which is under CCTV and pin-code protection.

All other spaces are public and/or subject to potential theft incidents.

Our property requires a small security deposit which may or may not cover the cost of a missing item or damaged item. The guest shall pay any difference, in cash, per the itemised replacement cost list in the physical hotel book (located in every room) if the room deposit does not cover the cost of the item.

Our property's cancellation policy is "one nights charge if a guest cancels within seven (7) days of arrival" and this policy may vary slightly between the different booking (OTA) platforms. Direct bookings must be paid in cash (or +6% card charge) and either a) a cash deposit of 20% or b) full cost of booking receipted.

Our property may offer a discount for a specified purpose, at a specified time, for a specified time. All offers are cash offers and exclude any OTA (non direct) bookings. Offers via direct bookings (only) may include free upgrades, free food/drink items, discounts, change of room and dates.

Our property only accepts cash. However, if circumstances occur where a card is the only option for charging, there is a six percent (6%) additional fee - this is charged by "Stripe" our card processor and the process is done manually via computer and not via a bank terminal.

Our property offers many great services as add-on's to improve guest experiences when staying with us, in Patong, Phuket. Services not provided by us are carefully assessed and booked (arranged) by us with third party operators. We have no control nor liability with respect to their policies.

Our property does not permit some items from entering the property and thus shall also include consumption on the property, items such as *durian, *firearms, *knives and *illegal substances (such as class 1 narcotics). Any guest found to possess narcotics will be asked to leave the property immediately.

Our property is not equipped to handle, take care of or clean after guest pets and therefore we apologise for maintaining a strict "no pets allowed" policy. If a guest requires this service, they must ask prior to booking or find alternative arrangements to care for their pet.

Our property is a three (3) star, licensed Hotel that does not and cannot cater to children under the age of six (6). Safety concerns with respect to horizontal (may climb) balcony railings are just one example for this policy. We further acknowledge that soundproofing may also be required to allow children.

Our property is located on a busy main road and noise is further exacerbated by high season traffic. Our front rooms (best view) are most prone to street noise versus our premium rear facing rooms (some with balcony, some without). This is specified in listings and/or reviews.

Our property is an older property, a small boutique hotel, and our walls are not modern soundproof walls. We have taken some measures to reduce noise disruption and ask all guests to please be quiet in their level-lobby, especially between midnight and midday. We will attempt to mitigate loud televisions.

Our property is enhanced with digital key-cards that unlock programmed doors. Every guest will have access to their assigned room and the front door only. Please do not lose your guest card, its replacement cost is THB 1,000. If you lose multiple items, we recommend filing with police and insurance.

Our property may agree to store luggage for up to 12 hours (default) to assist a guest checking in early or checking out late. Greater time may be permitted by management at a nominal cost i.e. 500 baht per 24 hours. We are not insured (at all) in storing checked out guest property.

Our property has been upgraded with fibre internet cables and the latest wifi technology. Our televisions are all cabled. All televisions are LG brand "smart" TV's that include applications such as YouTube and Netflix. You may login via your own account or subscribe to the Hotels account at a cost per night.

Our property can only approve a room or date change if it's available, and thereafter such changes are at the sole discretion of staff and management. Only where an agreement with an OTA specifies or management confirm a deal with payment receipt, is a deal made an official agreement.

Our property works very hard to achieve the highest reviews possible. We are a three (3) star property that aims to provide 3.5 star service. Please bear this in mind when making a review > we're not a 5 star property as much as we would love to be one. Our staff and prospective new guests read all comments 😍

Our property cannot assume liability over guest property or experiences and therefore all guests agree to indemnify the property to the maximum extent under the laws of the Kingdom of Thailand, for any issue that may arise where a claimant guest or ex-guest threatens to sue for damages against the hotel.

Our property is insured against basic natural damage to the building and services therein rendered by the building. Our property is not insured to cover guests property or inconvenience, we recommend all guests take out a travel insurance policy before leaving home (their place of residency).